This Privacy Policy describes how Silk Hera ("we," "our," "us," or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase on silkhera.com (the "Site"), or otherwise communicate with us about the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you," "your," and "yours" refer to you as a user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our Services may include:
- Contact Information such as your name, address, phone number, and email address.
- Order Information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information including your username, password, security questions, and other information used to secure your account.
- Customer Service Information including information you choose to include in communications with us, for example, when you send a message through the Services.
Certain features of the Services may require you to provide specific information directly to us. Not providing this information may prevent you from using or accessing these features.
What Information Do We Collect About Your Use?
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information related to your interaction with the Services.
Information We Obtain from Third Parties
Lastly, we may obtain information about you from third parties, including service providers who may collect information on our behalf, such as:
- Companies supporting our Site and Services, such as Shopify.
- Payment processing organizations, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders, thus performing our contract with you.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, "Third-Party Websites and Links."
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide the Services, including processing your payments, fulfilling your orders, sending account notifications, arranging shipments, facilitating returns or exchanges, and other account-related features. This may also include linking your account with other Shopify services you may choose to use.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications, advertising, and promotional emails, SMS, or mail, and displaying ads for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites. If you are in the EEA, the legal basis for this data processing is our legitimate interest in promoting our products under Article 6(1)(f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraud, illegal activities, or malicious actions. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. If you believe your account has been compromised, please contact us immediately.
Communication and Service Improvement. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to be responsive and maintain effective services.
Cookies
Like many websites, we use Cookies on our Site. To view specific information about Cookies used by Shopify to operate our store, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), perform analytics, and enhance user interaction with the Services. Most browsers accept Cookies by default, but you can configure your browser to delete or reject Cookies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties to perform a contract, for legitimate purposes, and for other reasons as described in this Privacy Policy, including:
- To vendors or other third parties performing services on our behalf.
- With business and marketing partners for advertising purposes, where permitted.
- With affiliates or within our group of companies in our legitimate interest in running a successful business.
- In a business transaction, like a merger, to comply with applicable legal obligations, or to enforce the terms of service.
We share the following categories of personal and sensitive information with the recipients detailed above in the "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" sections.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. We encourage you to review their privacy policies, as we are not responsible for their content or privacy practices.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect information on children. If you are a parent or guardian of a child who has provided personal information, please contact us.
Security and Retention of Your Information
Please note that no security measure is perfect. We cannot guarantee "absolute security," and information you send may not be secure in transit. We recommend not using unsecure channels to send sensitive or confidential information.
The retention period of your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, or enforce contracts.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances. Please contact us to exercise your rights.
Complaints
If you have any complaints regarding our data handling practices, please contact us using the details below. If our response does not satisfy you, you may have the right to appeal or file a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country of residence. If we transfer your personal information outside Europe, we will use recognized transfer mechanisms like the European Commission’s standard contractual clauses.
Contact
If you have questions about our privacy practices or wish to exercise your rights, please email us at hello@silkhera.com .
For purposes of applicable data protection laws, we are the data controller unless otherwise indicated.
Last updated: 01/11/2024
