Terms and Conditions (T&C)

1 General Provisions
1.1 Contracting Parties
These terms and conditions apply between you as a customer and Globalecom, a sole proprietorship based at 12 Impasse des Sangliers Agay, Saint-Raphaël, 83530 France
Email: hello@silkhera.com 
1.2 Applicability
These terms and conditions apply to all contracts that you enter with us via our website.
1.3 Changes
We reserve the right to change these terms at any time. Changes take effect as soon as they are published on our website. It is your responsibility to regularly review the terms and conditions.

2 Use of the Website
2.1 Eligibility
You must be at least 18 years old to use our website and purchase products.
2.2 Accuracy of Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made via our website.
2.3 Prohibited Actions
You may not use the website for illegal or unauthorized purposes, including infringement of copyright or other third-party rights.

3 Orders and Contract Formation
3.1 Offer and Acceptance
The presentation of products on our website does not constitute a legally binding offer but an invitation to place an order. By submitting the order, you make a binding offer. The contract is concluded when we confirm your order by email.
3.2 Prices and Payment Terms
All prices are stated in Euros and include VAT. Payment can be made by credit card, PayPal, Klarna, or other payment methods listed on the website.

4 Shipping and Delivery
4.1 Processing Time
All orders are processed within 24 to 48 hours after payment is received. Orders are neither processed nor shipped on weekends or holidays.
4.2 Delivery Time
The estimated delivery time is 5 to 8 business days after the order is shipped. Please note that delivery times may vary depending on the destination and shipping method.
4.3 Shipping Costs
Free shipping on all orders, with no minimum order value required.
4.4 Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery online.
4.5 Transfer of Risk
The risk of accidental loss and accidental deterioration of the goods passes to the customer upon delivery.

5 Right of Withdrawal and Returns
5.1 Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days without providing a reason. The withdrawal period is 14 days from the date you or a third party designated by you take possession of the goods.
5.2 Return Policy
We also offer a voluntary 30-day return policy from the date of receipt of the goods. Returns must be made in their original packaging and condition. For more information, please see our Return and Refund Policy.

6 Warranty and Liability
6.1 Warranty
Statutory warranty rights apply.
6.2 Limitation of Liability
We are not liable for damages resulting from improper use of our products. Our liability is limited to the purchase price of the products unless otherwise required by law.

7 Privacy
7.1 Privacy Policy
The collection and processing of your personal data are carried out in accordance with our Privacy Policy, which is available on our website.

8 Applicable Law and Jurisdiction
8.1 Applicable Law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
8.2 Place of Jurisdiction
For all disputes arising from or in connection with contracts between the customer and us, the place of jurisdiction is our registered office, provided that the customer is a merchant, a legal entity under public law, or a special fund under public law.

9 Final Provisions
9.1 Severability Clause
Should any provision of these terms and conditions be invalid or unenforceable, the remaining provisions shall remain unaffected. The invalid or unenforceable provision will be replaced by a valid and enforceable provision that comes closest to the economic purpose of the invalid or unenforceable provision.
9.2 Contact
If you have questions about these terms and conditions or other concerns, please contact us at:
Email: hello@silkhera.com

Updated on 01/11/2024